What are the benefits
Competency-based training needs adaptation of your CRM programs
What to expect
The process begins with some information gathering and analysis to understand needs. This may be followed by a Training Needs Analysis (TNA) which provides information and direction for the development of courses. Our team works in close cooperation in undertaking the work or helping your team.
The results included guided information for the future development of CRM according to Competency-based principles.
Development of CRM courses
- Initial training
- Command Upgrade training
- Recurrent training
Who is it for
CRM development and delivery teams.
Where is it delivered
This is usually a combination of in-person visits plus distance consulting.
